Question 1

How does the AI learn our hotel's information?

Accepted Answer

You upload your policies, room details and documents (or connect your PMS). We train and review the assistant with you, and it's typically ready to launch within 48 hours.

Question 2

What happens when it can't answer a question?

Accepted Answer

It escalates instantly to the right department — front desk, spa, or restaurant — with the full conversation as context, so your staff can pick up right where the guest left off.

Question 3

Which channels does it work on?

Accepted Answer

Your website chat widget, WhatsApp, Viber, email and SMS today, with more channels on the roadmap.

Question 4

Do we need technical staff to set it up?

Accepted Answer

No. Our team handles the setup end-to-end alongside you — no developers or IT involvement required.

Question 5

Can it handle multiple languages?

Accepted Answer

Yes. Guests can ask in their own language and pumba.ai responds naturally in kind, across 30+ languages.

Question 6

Is our data secure?

Accepted Answer

Your documents and conversations are encrypted and never used to train other customers' assistants. Your data stays yours.

Common questions