SERVICES

One AI concierge. Every department covered.

pumba.ai is trained directly on your hotel's documents and policies, so answers are accurate to your property — not a generic template.

Guest Q&A Concierge

Instant, accurate answers on check-in/out times, wifi, parking, resort fees, and house policies — pulled directly from your own documents.

✓Check-in / check-out times & early or late requests

✓Wifi passwords, parking & resort fee policies

✓House rules, pet & cancellation policies

✓Available in 30+ languages, 24/7

EXAMPLE

Can I check in early on Friday?

Standard check-in is 3 PM, but early check-in from 12 PM is available on request — I've flagged it to the front desk for Friday.

Booking & Availability Assistant

Answers real-time questions on room types, rates and availability, and can hand off directly into your booking flow.

✓Live room type, rate & availability lookups

✓Upsells suites and packages contextually

✓Hands off straight into your booking engine

✓Syncs with your PMS in real time

EXAMPLE

Do you have an ocean view room for Aug 14–16?

Yes — one Ocean View King is available for those dates at $340/night. Want me to start the booking?

Spa, Dining & Activities Concierge

Handles hours, menus, class schedules and reservation requests across every outlet and amenity you offer.

✓Opening hours & menus for every outlet

✓Spa treatment & class booking requests

✓Dietary & allergy-aware menu guidance

✓Table and slot reservations on request

EXAMPLE

Any vegetarian options at the rooftop restaurant?

Yes, 6 vegetarian dishes including a wild mushroom risotto. Want me to reserve a table for tonight?

Local Recommendations

Curated, on-brand suggestions for nearby restaurants, transport and attractions — in the guest's own language.

✓Curated picks you approve, not the open web

✓Transport, tours & attraction suggestions

✓Distance & travel time estimates

✓Delivered in the guest's own language

EXAMPLE

What's a good beach nearby for families?

Playa Serena is a 10-minute walk, calm water and a lifeguard on duty until 6 PM — perfect with kids.

Maintenance & Housekeeping Routing

Captures maintenance and housekeeping requests conversationally and routes them to the right team with priority flags.

✓Logs requests directly from guest chat

✓Auto-flags urgent issues (AC, leaks, locks)

✓Routes to housekeeping or maintenance team

✓Confirms an ETA back to the guest

EXAMPLE

The AC in room 214 isn't working.

Sorry about that — I've sent an urgent maintenance ticket for room 214. Someone will be there within 20 minutes.

Human Escalation & Handoff

The moment a question needs a person, it's routed to the correct department — front desk, spa or restaurant — with full context attached.

✓Detects when a question needs a human

✓Routes to the right department automatically

✓Passes full conversation context along

✓Guest gets an instant acknowledgement

EXAMPLE

I need to dispute a charge on my folio.

That needs a look from our front desk team — I've sent them your request with the details, they'll follow up shortly.

Multilingual Support

Guests ask in their own language and get natural, accurate replies in kind, across 30+ languages.

✓Auto-detects the guest's language

✓Natural, accurate replies in 30+ languages

✓Consistent tone and policy accuracy across languages

✓No extra setup per language

EXAMPLE

¿A qué hora es el check-out?

El check-out es a las 11:00 AM. ¿Quieres que solicite una salida tardía?

Analytics & Insights

See what guests actually ask, where the AI succeeds or escalates, and where your documentation needs updating.

✓Dashboard of top guest questions & trends

✓Escalation reasons broken down by department

✓Flags documentation gaps automatically

✓Exportable reports for management review

EXAMPLE

(Staff view) What did guests ask most this week?

Top 3: early check-in requests (34), spa hours (28), and airport transfer options (19) — up 12% from last week.

Works with the tools you already use

Connect your property management system and reach guests wherever they already are.

Not sure which services fit your property?

We'll map it out together in a short call.

Book a demo